Returns & Exchanges Policy
This page clarifies our returns and exchanges policy. As an informational platform offering free content, our policy differs significantly from traditional e-commerce sites.
Important Notice
Returns and exchange policies do not apply to this website. Nutribalanceconsult is an informational and editorial platform offering free content about nutrition and wellness. We process no payments, sell no products, and provide no paid services. Therefore, there are no transactions to return, refund, or exchange.
Four Key Differences
No Purchases, No Returns
Consumer protection laws requiring returns and exchanges apply specifically to purchased products and services. Since Nutribalanceconsult operates as a free informational resource with no commercial transactions, standard return procedures are not applicable.
All articles, guides, and wellness information on our site are available 24/7 without payment, subscription fees, or purchase requirements. Free access means no buyer-seller relationship, and therefore no refund or exchange obligation.
We Are an Editorial Platform, Not an E-Commerce Store
Traditional online retailers operate under specific legal frameworks requiring:
- 14-day return periods for defective or unwanted goods
- Exchange options for damaged or incorrect items
- Refund processing and return shipping arrangements
Nutribalanceconsult is fundamentally different. We publish educational content about nutrition, wellness, and balanced eating. There is no inventory, no shipping, no invoicing, and no payment gateway. These consumer protection laws do not apply to informational services provided at no cost.
No Transaction = No Refund
The foundation of all return and refund policies is the transaction: a buyer purchases a product or service, receives goods or services, and may later request a return. That financial exchange creates the obligation to refund.
On this platform, no transaction occurs. There is no payment, no receipt, no order confirmation, and no delivery. Our articles and guides are immediately accessible when you visit the site. Since nothing was purchased, nothing can be refunded or exchanged.
You are always free to stop using our content, close your browser, or visit another website. These are choices you can make without cost or penalty because there is no purchase commitment in the first place.
What If You Have Concerns About Our Content?
Although standard returns do not apply, we value your feedback and take content accuracy seriously. If you have concerns, questions, or identify inaccuracies in our articles:
- Submit feedback through our Contact page with specific details
- Email our editorial team at [email protected] with your comments
- Explore our disclaimer on the Disclaimer page for editorial standards
- Browse our FAQ to find answers to common questions about our content
Our editorial team reviews all feedback within a reasonable timeframe and updates articles when corrections are warranted. Your input helps us maintain the quality and accuracy of our wellness information.
No refunds are needed because there were no payments made. Your ability to access our content remains unchanged, whether you choose to continue reading or move on to other sources.
Summary: Why Returns Don't Apply Here
No products sold: We do not sell goods that can be damaged, defective, or unwanted.
No paid services: All content is free and accessible without subscription or payment.
No transactions: There are no orders, invoices, receipts, or payment processing.
No refunds required: Since no payment was made, no refund can be issued.
Feedback always welcome: We invite questions, corrections, and editorial feedback to improve our content quality.
Need Help or Have Questions?
If you have questions about our content, editorial standards, or need clarification about how this site operates, our team is ready to help. Contact us through the form below or email us directly.
Direct contact: [email protected]
Mailing address: ul. Ogrodowa 75, Gdańsk, Poland